Refund policy
We encourage mindful purchasing. If you have any questions about a product, please reach out before placing your order.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return through your customer account.
Eligibility
To be eligible for a return, your item must be in the same condition in which it was received — unworn or unused, with tags attached, and in its original packaging (including pouch/bag, box, or other enclosures). Merchandise must be free of makeup, deodorant, perfume, and any other stains. Proof of purchase from petiteprotea.com is required. We reserve the right to deny a refund if the merchandise does not meet these conditions.
How to Start a Return
Returns can be initiated directly through your customer account. Once your return request is submitted and approved, a prepaid return shipping label will be emailed to you. The cost of return shipping will be deducted from your refund total. Please use the original packaging materials when returning your item. Items sent back without an approved return request will not be accepted.
For any questions, reach out to us at hello@petiteprotea.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right. Please do not dispose of the merchandise or packaging without our authorization, as doing so may void any damage claim and no credit or replacement will be issued.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Sale, clearance, and overstock items
- Gift cards
Exchanges
The fastest way to get what you want is to return the eligible item and place a new order separately.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@petiteprotea.com.
Last updated June 29, 2026.